Help and Support

Help and Support

We create the software you need and then continue to help and support you to use it.

For help and support using Trakgene you are in the right place. We have an FAQ to help you find the answer you need quickly. If you are unable to find the answer you need then you can open a ticket through our online helpdesk or give one of our support team a call.


Check our FAQ to see if your question has already been answered. If you can’t find the answer you need then please go to the helpdesk.

You may also find our ‘How To’ videos on YouTube useful.


Please go to our Helpdesk to open a ticket to log your support request. The appropriate member of the support team will be in touch.

Phone Support


+44 20 7097 1595



Australia/NZ, South America, Africa/Asia Pacific

+61 1300 923 391

Online Payments

To pay invoices and subscriptions online, pleasecomplete and submit our Payments form. All online payments are handled securely through Paypal.