{"id":18742,"date":"2021-10-24T13:17:04","date_gmt":"2021-10-24T12:17:04","guid":{"rendered":"https:\/\/www.trakgene.com\/?p=18742"},"modified":"2021-10-24T13:17:04","modified_gmt":"2021-10-24T12:17:04","slug":"envoyer-des-rappels-de-rendez-vous-par-sms-aux-patients-et-reduire-les-rendez-vous-manques","status":"publish","type":"post","link":"https:\/\/www.trakgene.com\/fr\/2021\/10\/24\/send-patients-sms-appointment-reminders-and-reduce-missed-appointments\/","title":{"rendered":"Envoyez des rappels de rendez-vous par SMS aux patients et r\u00e9duisez les rendez-vous manqu\u00e9s."},"content":{"rendered":"<p>Les rendez-vous manqu\u00e9s constituent un d\u00e9fi permanent dans le domaine des soins de sant\u00e9. En plus des inconv\u00e9nients pour les cliniciens et les administrateurs de cliniques, les co\u00fbts financiers sont importants. Au Royaume-Uni, le NHS estime que chaque rendez-vous manqu\u00e9 lui co\u00fbte en moyenne 150 \u00a3, soit $200 USD. Multipliez ce num\u00e9ro par tous les rendez-vous manqu\u00e9s dans votre service et le num\u00e9ro est souvent all\u00e9chant. Au Royaume-Uni, le NHS estime que <a href=\"https:\/\/www.theguardian.com\/society\/2019\/jan\/04\/nhs-england-makes-too-much-of-cost-of-missed-gp-appointments\" target=\"_blank\" rel=\"noopener\">les rendez-vous manqu\u00e9s chez le m\u00e9decin g\u00e9n\u00e9raliste co\u00fbtent \u00e0 eux seuls 216 millions de livres sterling<\/a>.<\/p>\n<p>SMS reminders sent 2-3 days before an appointment have been shown to reduce missed appointments, often referred to in healthcare as \u2018Did Not Attend\u2019 appointments, or DNA appointments for short. In a number of trials conducting in a range of healthcare services, the reduction in DNAs as a result of introducing SMS reminders varies from 5% to 35%. When considering the volume of appointments in your service, even a 5% reduction in DNAs is likely to result in a significant finance cost saving.<\/p>\n<h3>Utilitaire de rappels de rendez-vous par SMS TrakGene<\/h3>\n<p>Nous avons d\u00e9velopp\u00e9 un utilitaire de rappels de rendez-vous par SMS qui se connecte \u00e0 TrakGene et envoie des rappels par SMS pour les rendez-vous stock\u00e9s dans TrakGene. Les messages SMS sont envoy\u00e9s \u00e0 l&#039;aide de Twilio, un fournisseur d&#039;API SMS rentable.<\/p>\n<p>SMS Appointment reminders can be customised to include additional information, such as the number to call to cancel or change the appointment. The utility is automated so once it\u2019s up and running you can \u2018set and forget\u2019.<\/p>\n<p>Les clients existants qui souhaitent utiliser notre nouvel utilitaire de rappels de rendez-vous par SMS doivent nous contacter via\u00a0<a href=\"https:\/\/www.trakgene.com\/fr\/aide-et-soutien\/\">Aide et soutien<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Missed appointments are an ongoing challenge in healthcare. In additional to the inconvenience to clinicians and clinic administrators, the financial costs are significant. In the UK the NHS estimates that each missed appointment costs the NHS \u00a3150 on average, which is $200 USD. Multiple this number by all missed appointments in your service and the [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":18744,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[123],"tags":[],"class_list":["post-18742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genetics-software-and-systems"],"_links":{"self":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/posts\/18742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/comments?post=18742"}],"version-history":[{"count":0,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/posts\/18742\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/media\/18744"}],"wp:attachment":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/media?parent=18742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/categories?post=18742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/tags?post=18742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}