{"id":17093,"date":"2018-11-09T14:43:39","date_gmt":"2018-11-09T14:43:39","guid":{"rendered":"https:\/\/www.trakgene.com\/?p=17093"},"modified":"2018-11-09T14:43:39","modified_gmt":"2018-11-09T14:43:39","slug":"nous-avons-actualise-notre-section-daide-et-de-support-avec-une-toute-nouvelle-faq","status":"publish","type":"post","link":"https:\/\/www.trakgene.com\/fr\/2018\/11\/09\/we-have-refreshed-our-help-and-support-section-with-a-brand-new-faq\/","title":{"rendered":"Nous avons actualis\u00e9 notre section Aide et support avec une toute nouvelle FAQ."},"content":{"rendered":"<p>Nous sommes tr\u00e8s fiers de fournir la meilleure aide et le meilleur soutien \u00e0 nos clients de la communaut\u00e9 g\u00e9n\u00e9tique. Pour am\u00e9liorer ce support, nous avons cr\u00e9\u00e9 un nouveau design et mis \u00e0 jour notre <a href=\"\/fr\/aide-et-soutien\/faq\/\">Questions fr\u00e9quemment pos\u00e9es<\/a> page. Sur cette page, vous trouverez des r\u00e9ponses \u00e0 de nombreuses questions les plus fr\u00e9quemment pos\u00e9es concernant le dessin g\u00e9n\u00e9alogique, la mise \u00e0 jour des dossiers des patients et la recherche dans la base de donn\u00e9es TrakGene. Nous avons \u00e9galement fourni une section pour les administrateurs syst\u00e8me afin de r\u00e9pondre aux questions plus techniques.<\/p>\n<p>So no it doesn\u2019t matter what time of day you are working, or what time zone you are in, you will always be able to get answers to those common questions. We have also provided a lot of video content within the FAQ to give a practical demo of each answer.<\/p>\n<p>Il est important de mentionner que la FAQ ne remplace aucun support existant, c&#039;est un ajout pour l&#039;am\u00e9liorer davantage. La fonction de chat en direct, le service d&#039;assistance et le bon vieux courrier \u00e9lectronique sont toujours disponibles pour poser des questions et obtenir de l&#039;aide. Nous vous recommandons de consulter d&#039;abord la FAQ au cas o\u00f9 votre question aurait d\u00e9j\u00e0 re\u00e7u une r\u00e9ponse.<\/p>\n<p>Nous esp\u00e9rons que vous trouverez la FAQ utile et nous appr\u00e9cions vos commentaires, comme toujours.<\/p>","protected":false},"excerpt":{"rendered":"<p>We take a lot of pride in providing the best help and support to our customers in the genetics community. To enhance this support, we have created a redesigned and updated our Frequently Asked Questions page. On this page you will find answers to lots of the most commonly asked questions relating to pedigree drawing, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":17094,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-17093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/posts\/17093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/comments?post=17093"}],"version-history":[{"count":0,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/posts\/17093\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/media\/17094"}],"wp:attachment":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/media?parent=17093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/categories?post=17093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/tags?post=17093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}