{"id":8638,"date":"2014-05-27T15:23:08","date_gmt":"2014-05-27T14:23:08","guid":{"rendered":"http:\/\/localhost:8888\/themes\/ventory\/?page_id=8638"},"modified":"2024-04-18T17:57:41","modified_gmt":"2024-04-18T16:57:41","slug":"aide-et-soutien","status":"publish","type":"page","link":"https:\/\/www.trakgene.com\/fr\/help-and-support\/","title":{"rendered":"Aide et soutien"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8638\" class=\"elementor elementor-8638\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a572c9a e-flex e-con-boxed e-con e-parent\" data-id=\"a572c9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e237fd elementor-widget elementor-widget-heading\" data-id=\"2e237fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aide et soutien<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aae92ca e-flex e-con-boxed e-con e-parent\" data-id=\"aae92ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-604fffe e-con-full e-flex e-con e-child\" data-id=\"604fffe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4e6e6 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"5a4e6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-desktop\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 0H48C21.5 0 0 21.5 0 48v320c0 26.5 21.5 48 48 48h192l-16 48h-72c-13.3 0-24 10.7-24 24s10.7 24 24 24h272c13.3 0 24-10.7 24-24s-10.7-24-24-24h-72l-16-48h192c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zm-16 352H64V64h448v288z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">bureau d&#039;aide<\/h4>\t\t\t\t<div class=\"icon-box-des\">Connectez-vous \u00e0 notre centre d&#039;aide pour ouvrir un ticket d&#039;assistance, signaler des bugs et soumettre des demandes de nouvelles fonctionnalit\u00e9s.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"https:\/\/trakgene.atlassian.net\/servicedesk\/customer\/portals\" class=\"more hover\" target=\"_blank\" rel=\"noopener\">Visitez le service d&#039;assistance<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-defaaa5 e-con-full e-flex e-con e-child\" data-id=\"defaaa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-442d870 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"442d870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">T\u00e9l\u00e9charger les mises \u00e0 jour<\/h4>\t\t\t\t<div class=\"icon-box-des\">Les administrateurs syst\u00e8me peuvent se connecter et t\u00e9l\u00e9charger les derni\u00e8res mises \u00e0 jour de TrakGene.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"\/fr\/existing-client-downloads\/\" class=\"more hover\">Afficher les t\u00e9l\u00e9chargements disponibles<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7504f5 e-con-full e-flex e-con e-child\" data-id=\"f7504f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3ff871 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"d3ff871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 360V24c0-13.3-10.7-24-24-24H96C43 0 0 43 0 96v320c0 53 43 96 96 96h328c13.3 0 24-10.7 24-24v-16c0-7.5-3.5-14.3-8.9-18.7-4.2-15.4-4.2-59.3 0-74.7 5.4-4.3 8.9-11.1 8.9-18.6zM128 134c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm0 64c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm253.4 250H96c-17.7 0-32-14.3-32-32 0-17.6 14.4-32 32-32h285.4c-1.9 17.1-1.9 46.9 0 64z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Mode d&#039;emploi<\/h4>\t\t\t\t<div class=\"icon-box-des\">Les administrateurs syst\u00e8me et autres utilisateurs enregistr\u00e9s peuvent se connecter pour consulter le guide de l&#039;utilisateur et les notes de version.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"https:\/\/www.trakgene.com\/fr\/manuel-dutilisation-et-notes-de-version\/\" class=\"more hover\" target=\"_blank\" rel=\"noopener\">Afficher le guide de l&#039;utilisateur<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55ff1ae e-con-full e-flex e-con e-child\" data-id=\"55ff1ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07a66f7 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"07a66f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-credit-card\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 432c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V256H0v176zm192-68c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H204c-6.6 0-12-5.4-12-12v-40zm-128 0c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H76c-6.6 0-12-5.4-12-12v-40zM576 80v48H0V80c0-26.5 21.5-48 48-48h480c26.5 0 48 21.5 48 48z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Paiements en ligne<\/h4>\t\t\t\t<div class=\"icon-box-des\">Payez vos factures en ligne en toute s\u00e9curit\u00e9 avec une carte de cr\u00e9dit. Utilisez votre num\u00e9ro de facture comme r\u00e9f\u00e9rence.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"\/fr\/paiements\/\" class=\"more hover\">Effectuer le paiement<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help and Support Help Desk Login to our Help Centre to open a support ticket, report bugs and submit requests for new features. Visit Help Desk Download Updates System administrators can login and download the latest TrakGene updates. View Available Downloads User Guide System administrators and other registered users can login to view the user [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-8638","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/pages\/8638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/comments?post=8638"}],"version-history":[{"count":0,"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/pages\/8638\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.trakgene.com\/fr\/wp-json\/wp\/v2\/media?parent=8638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}