{"id":8638,"date":"2014-05-27T15:23:08","date_gmt":"2014-05-27T14:23:08","guid":{"rendered":"http:\/\/localhost:8888\/themes\/ventory\/?page_id=8638"},"modified":"2024-04-18T17:57:41","modified_gmt":"2024-04-18T16:57:41","slug":"ayuda-y-apoyo","status":"publish","type":"page","link":"https:\/\/www.trakgene.com\/es\/help-and-support\/","title":{"rendered":"Ayuda y apoyo"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8638\" class=\"elementor elementor-8638\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a572c9a e-flex e-con-boxed e-con e-parent\" data-id=\"a572c9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e237fd elementor-widget elementor-widget-heading\" data-id=\"2e237fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ayuda y apoyo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aae92ca e-flex e-con-boxed e-con e-parent\" data-id=\"aae92ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-604fffe e-con-full e-flex e-con e-child\" data-id=\"604fffe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4e6e6 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"5a4e6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-desktop\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 0H48C21.5 0 0 21.5 0 48v320c0 26.5 21.5 48 48 48h192l-16 48h-72c-13.3 0-24 10.7-24 24s10.7 24 24 24h272c13.3 0 24-10.7 24-24s-10.7-24-24-24h-72l-16-48h192c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zm-16 352H64V64h448v288z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Mesa de ayuda<\/h4>\t\t\t\t<div class=\"icon-box-des\">Inicie sesi\u00f3n en nuestro Centro de ayuda para abrir un ticket de soporte, informar errores y enviar solicitudes de nuevas funciones.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"https:\/\/trakgene.atlassian.net\/servicedesk\/customer\/portals\" class=\"more hover\" target=\"_blank\" rel=\"noopener\">Visitar la mesa de ayuda<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-defaaa5 e-con-full e-flex e-con e-child\" data-id=\"defaaa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-442d870 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"442d870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Descargar actualizaciones<\/h4>\t\t\t\t<div class=\"icon-box-des\">Los administradores del sistema pueden iniciar sesi\u00f3n y descargar las \u00faltimas actualizaciones de TrakGene.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"\/es\/existing-client-downloads\/\" class=\"more hover\">Ver descargas disponibles<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7504f5 e-con-full e-flex e-con e-child\" data-id=\"f7504f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3ff871 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"d3ff871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 360V24c0-13.3-10.7-24-24-24H96C43 0 0 43 0 96v320c0 53 43 96 96 96h328c13.3 0 24-10.7 24-24v-16c0-7.5-3.5-14.3-8.9-18.7-4.2-15.4-4.2-59.3 0-74.7 5.4-4.3 8.9-11.1 8.9-18.6zM128 134c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm0 64c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm253.4 250H96c-17.7 0-32-14.3-32-32 0-17.6 14.4-32 32-32h285.4c-1.9 17.1-1.9 46.9 0 64z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Gu\u00eda del usuario<\/h4>\t\t\t\t<div class=\"icon-box-des\">Los administradores del sistema y otros usuarios registrados pueden iniciar sesi\u00f3n para ver la gu\u00eda del usuario y las notas de la versi\u00f3n.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"https:\/\/www.trakgene.com\/es\/manual-de-usuario-y-notas-de-la-version\/\" class=\"more hover\" target=\"_blank\" rel=\"noopener\">Ver gu\u00eda del usuario<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55ff1ae e-con-full e-flex e-con e-child\" data-id=\"55ff1ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07a66f7 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"07a66f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-credit-card\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 432c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V256H0v176zm192-68c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H204c-6.6 0-12-5.4-12-12v-40zm-128 0c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H76c-6.6 0-12-5.4-12-12v-40zM576 80v48H0V80c0-26.5 21.5-48 48-48h480c26.5 0 48 21.5 48 48z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Pagos online<\/h4>\t\t\t\t<div class=\"icon-box-des\">Pague facturas de forma segura en l\u00ednea con una tarjeta de cr\u00e9dito. Utilice su n\u00famero de factura como referencia.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"\/es\/pagos\/\" class=\"more hover\">Hacer el pago<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help and Support Help Desk Login to our Help Centre to open a support ticket, report bugs and submit requests for new features. Visit Help Desk Download Updates System administrators can login and download the latest TrakGene updates. View Available Downloads User Guide System administrators and other registered users can login to view the user [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-8638","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.trakgene.com\/es\/wp-json\/wp\/v2\/pages\/8638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trakgene.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trakgene.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/es\/wp-json\/wp\/v2\/comments?post=8638"}],"version-history":[{"count":0,"href":"https:\/\/www.trakgene.com\/es\/wp-json\/wp\/v2\/pages\/8638\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.trakgene.com\/es\/wp-json\/wp\/v2\/media?parent=8638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}