{"id":8638,"date":"2014-05-27T15:23:08","date_gmt":"2014-05-27T14:23:08","guid":{"rendered":"http:\/\/localhost:8888\/themes\/ventory\/?page_id=8638"},"modified":"2024-04-18T17:57:41","modified_gmt":"2024-04-18T16:57:41","slug":"help-and-support","status":"publish","type":"page","link":"https:\/\/www.trakgene.com\/cy\/help-and-support\/","title":{"rendered":"Help and Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8638\" class=\"elementor elementor-8638\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a572c9a e-flex e-con-boxed e-con e-parent\" data-id=\"a572c9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e237fd elementor-widget elementor-widget-heading\" data-id=\"2e237fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help and Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aae92ca e-flex e-con-boxed e-con e-parent\" data-id=\"aae92ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-604fffe e-con-full e-flex e-con e-child\" data-id=\"604fffe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4e6e6 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"5a4e6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-desktop\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 0H48C21.5 0 0 21.5 0 48v320c0 26.5 21.5 48 48 48h192l-16 48h-72c-13.3 0-24 10.7-24 24s10.7 24 24 24h272c13.3 0 24-10.7 24-24s-10.7-24-24-24h-72l-16-48h192c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zm-16 352H64V64h448v288z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Help Desk<\/h4>\t\t\t\t<div class=\"icon-box-des\">Login to our Help Centre to open a support ticket, report bugs and submit requests for new features.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"https:\/\/trakgene.atlassian.net\/servicedesk\/customer\/portals\" class=\"more hover\" target=\"_blank\" rel=\"noopener\">Visit Help Desk<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-defaaa5 e-con-full e-flex e-con e-child\" data-id=\"defaaa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-442d870 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"442d870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Download Updates<\/h4>\t\t\t\t<div class=\"icon-box-des\">System administrators can login and download the latest TrakGene updates.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"\/cy\/existing-client-downloads\/\" class=\"more hover\">View Available Downloads<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7504f5 e-con-full e-flex e-con e-child\" data-id=\"f7504f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3ff871 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"d3ff871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 360V24c0-13.3-10.7-24-24-24H96C43 0 0 43 0 96v320c0 53 43 96 96 96h328c13.3 0 24-10.7 24-24v-16c0-7.5-3.5-14.3-8.9-18.7-4.2-15.4-4.2-59.3 0-74.7 5.4-4.3 8.9-11.1 8.9-18.6zM128 134c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm0 64c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm253.4 250H96c-17.7 0-32-14.3-32-32 0-17.6 14.4-32 32-32h285.4c-1.9 17.1-1.9 46.9 0 64z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">User Guide<\/h4>\t\t\t\t<div class=\"icon-box-des\">System administrators and other registered users can login to view the user guide and release notes.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"https:\/\/www.trakgene.com\/cy\/user-manual-and-release-notes\/\" class=\"more hover\" target=\"_blank\" rel=\"noopener\">View User Guide<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55ff1ae e-con-full e-flex e-con e-child\" data-id=\"55ff1ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07a66f7 ot-view-default ot-position-top elementor-widget elementor-widget-ot-iconbox\" data-id=\"07a66f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ot-iconbox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-icon-box box-content\">\n\t\t\t\t\t\t<div class=\"ot-icon-box__icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-credit-card\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 432c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V256H0v176zm192-68c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H204c-6.6 0-12-5.4-12-12v-40zm-128 0c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H76c-6.6 0-12-5.4-12-12v-40zM576 80v48H0V80c0-26.5 21.5-48 48-48h480c26.5 0 48 21.5 48 48z\"><\/path><\/svg>\t        <\/div>\n\t        \t        <div class=\"ot-icon-box__content\">\n\t        \t<h4 class=\"icon-box-title\">Online Payments<\/h4>\t\t\t\t<div class=\"icon-box-des\">Pay invoices securely online using a credit card. Use your invoice number a reference.<\/div>\t\t\t\t\t        \t<div class=\"icon-box-btn\">\n\t        \t\t<a href=\"\/cy\/payments\/\" class=\"more hover\">Make Payment<\/a>\n\t        \t<\/div>\n\t        \t\t\t\t<\/div>\t\n\t    <\/div>\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help and Support Help Desk Login to our Help Centre to open a support ticket, report bugs and submit requests for new features. Visit Help Desk Download Updates System administrators can login and download the latest TrakGene updates. View Available Downloads User Guide System administrators and other registered users can login to view the user [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-8638","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.trakgene.com\/cy\/wp-json\/wp\/v2\/pages\/8638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trakgene.com\/cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trakgene.com\/cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/cy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trakgene.com\/cy\/wp-json\/wp\/v2\/comments?post=8638"}],"version-history":[{"count":0,"href":"https:\/\/www.trakgene.com\/cy\/wp-json\/wp\/v2\/pages\/8638\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.trakgene.com\/cy\/wp-json\/wp\/v2\/media?parent=8638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}